What sets you apart from other cleaning companies?
Great question! So many things! We would be honored if you would take the time to read The J.O.Y Difference!
What types of cleanings do you provide?
We offer 3 different types of cleaning packages. Basic cleanings keep your home routinely maintained. We offer this package weekly, bi-weekly or monthly. Our deep cleanings are typically chosen by our customers for their initial cleaning and then are performed periodically to maintain areas of your home that do not need to be cleaned as frequently as others. We also offer move in/out cleanings for tenants or homeowners who are moving in/out of their home. Click HERE to read the details of each of our cleaning packages. We do not offer partial house cleanings or hourly cleanings at this time.
Do I need to provide anything for my cleaning?
No! Our team will bring everything needed to make your home sparkle and shine!
What types of cleaning products do you use?
We use all the good stuff Our cleaners use Lysol, Scrubbing Bubbles, Clorox, Windex, Comet, Swiffers, Old English, Magic Erasers, Fabuloso and Mr. Clean to name a few. But, if you prefer a to provide your own cleaning products, you are more than welcome to!
Do you have contracts?
No!! Unlike many cleaning companies, we do not have any contracts! We believe our performance will speak for itself and keep you return for more cleanings!
What days and times do you offer cleanings?
We offer morning and afternoon cleanings Monday-Friday. Our morning arrivals are at 9am and take approximately 2-4 hours. Our afternoon arrivals are an estimated window, typically with an arrival between 12-2! You can expect your afternoon cleaning to also take approximately 2-4 hours.
What do I need to do to prepare for my cleaning?
The only thing we ask in preparation for your cleaning is that surfaces (floors, counter tops, furniture, etc.) be cleared as much as possible and accessible to our cleaners!
What is the best way to contact your office?
We have multiple ways that you can reach out to our office staff! You can call or text us at 678.656.5551, you can message us on our Facebook page or you can email us at email@example.com. Our office staff is highly responsive and will be able to assist you with quotes, scheduling, payments and any questions you may have!
What are your hours of operation?
Our office is open Monday-Friday from 9am to 5pm. If you reach out to us after office hours, we will get back to you just as soon as we reopen!
What if I forget that I have a scheduled cleaning?
We won’t let you! Our office staff sends confirmation texts the business day before each cleaning! We do require a response to confirm and keep your scheduled appointment. A thumbs up emoji will work
What if I need to cancel my scheduled cleaning?
That is no problem at all! Just let our office staff know that you need to cancel or reschedule your cleaning at least 24 hours before your appointment. We do have a 50% cancellation fee for cleanings cancelled without 24 hours notice.
How do you take payments?
We have many options for payment! We will email an invoice the day of your cleaning. You can pay with a card directly from the link on your invoice. You may also leave a check (made out to J.O.Y Cleaning) or cash for your cleaner at the time of service. If you prefer to pay by phone, our office staff is happy to take payment that way as well! There is a 3% convenience fee added to all credit and debit card payments. This fee is not applicable to payments made by cash or check. Payments are due the day of service. A 10% late fee is added for each week a payment is past due.
What if I’m not 110% satisfied with an area of my home after my cleaning?
When you trust your home to the team at J.O.Y. Cleaning, you can rest easy knowing you’re in great hands. You deserve to feel confident knowing you’ll receive consistent results from friendly, trustworthy professionals. J.O.Y. Cleaning provides the relief you are looking for. If for any reason you are not completely satisfied with our recent visit, let us know within 24-hours of your cleaning and we’ll schedule a time to come back and make it right. Since cleaning is a very personal and human service, we realize it is possible an area may not be cleaned to your satisfaction. We are unable to offer refunds, however our J.O.Y. Guarantee reflects our willingness to go the extra mile to ensure your complete satisfaction! Payments are due the day of service and we do require receipt of payment before our revisit.
What if my cleaning takes longer than estimated?
Our cleaning estimates are based on square footage and normal wear and tear condition of an average home. We realize that each home is as different and individualized as the people that live there. If your home is a little more lived in than average wear and tear, our cleaners will do their very best to complete as much of the package you have chosen that they possibly can in the allotted time scheduled. Our office staff will reach out to you to discuss our suggested action plan of scheduled return visit(s) to get your home in tip top shape!
Are there any areas/items of my home that will not be covered in the cleaning package I choose?
At this time, we do not offer linen, dish washing or organizational services. Also, our cleaners retain the right to refuse to clean anything that may be hazardous to their health (ie. feces, pests, toxic mold, etc).